Premium SMS campaigns include casting a vote, donating to a charity, expressing your opinion, playing a game, or participating in interactive television programs through the use of a wireless phone. Any text message you send to a "short code" not authorized by Walmart Family Mobile will likely not go through. Any charges you may incur as a result of your attempts to participate in Premium SMS services or campaigns not authorized by Walmart Family Mobile are not refundable. Customers who want to add international long distance voice service "ILD Service" to a Line may purchase an Extras Pack card which provides international long distance voice services and international roaming "ILD Card".
To determine if your location is available and the applicable rate for dialing a number associated with that location please check our website. All rates and available locations are subject to change at any time without prior notice. Calls are billed in one-minute increments. Call times for each call are rounded up to the next whole minute. Call charges are rounded up to the next whole penny.
You will be charged for calls based upon the rates that are effective as of the date and time you place the call. For more information about international roaming please see Section 11 below. An ILD Card cannot be used to activate Service on your Phone and will not provide you with any service unless you have purchased and redeemed a Plan.
ILD Service is not a substitute for regular international calling services. It will not allow you to place calls to all destinations or to all countries. ILD Service excludes calls to certain high cost wireless and landline, non-geographic and premium numbers. ILD Service is not intended for intrastate dialing in the US, to place calls to area codes , , , , , , , , , or , nor to place certain toll-free, operator-assisted, third-party billed, directory assistance or collect calls.
Some Walmart Family Mobile Plans also provide data services. Your use of data services "Data Usage" occurs whenever your phone is connected to the network and is engaged in any data transmission, including but not limited to, i opening or using an internet browser or app in any way, including, but not limited to app installations and updates, ii sending, receiving, or downloading any type of content, including, but not limited, emails, documents, pictures, MMS messages or any other content, or iii if data access or a data connection is initiated in any other way or for any other purpose.
Some apps, content, programs, and software that you download or that come pre-loaded on your Phone automatically and regularly send and receive data transmissions in order to function properly, without you affirmatively initiating the request and without your knowledge. For example, apps that provide real-time information and location-based applications connect to our network, and send and receive updated information so that it is available to you when you want to access it.
We will deduct all Data Usage from the amount of high speed data provided by the Plan you purchased whenever your Phone is engaged in a data connection, including, any type of connection which you affirmatively initiate or those that run automatically in the background without your knowledge whether they are successful or not. The duration of your data connection and the associated Data Usage is not determined from the exact moment you press a button on your Phone.
Data Usage may depend on the amount of data or content transmitted during a data connection and the amount of time it takes to send or receive the data or content being transmitted. If you cancel or attempt to cancel a data or content transmission in progress, or if the process is otherwise interrupted through no action on your part, you will still incur Data Usage. For content downloads from the internet or an app store, you may incur a charge for the content you download a "Content Charge" from the provider of the content you have purchased. Unless Walmart Family Mobile is the provider of such content, You agree that Walmart Family Mobile is not responsible for the purchase, download, transfer, installation, use, transmission failure, interruption, or delay, or any web content, app store, or a app you access or purchase.
Any support questions related to third-party downloads, including, but not limited to web content and apps should be directed to the third-party provider and not Walmart Family Mobile. You agree that Walmart Family Mobile is not responsible nor liable to you for any third-party content, advertisements, websites, app stores, or apps you may download or access using your phone. If you visit or use any third-party website, app store, or app, the third party may access, collect, use or disclose your personal information or require that the network carrier disclose your personal information, including, your location information if applicable.
Not all of the online content which is accessible to one using Walmart Family Mobile Data Services is intended for children. You further acknowledge that as a legal guardian, it is your responsibility to determine whether using Data Services is appropriate for your child. If you browse the internet using Data Services, you agree that you are of the minimum legal age to visit certain sites and you agree not to visit any illegal sites.
Availability, Interruptions, and Discontinuation to Data Services. Walmart Family Mobile does not guarantee the availability of Data Services and reserves the right to modify, suspend, cancel, interrupt, discontinue, terminate or reduce your data throughput speed without notice. Walmart Family Mobile is not responsible and will not be liable for any modifications, interruptions or discontinuation of the Data Services or for any failure to receive content you purchased using Data Services. If your Data Services are modified, suspended, canceled, interrupted, discontinued or terminated, Walmart Family Mobile will not provide you with a refund for any remaining used or unused Data Services.
Walmart Family Mobile customers are de-prioritized as compared to T-Mobile customers, and if more than 40GB of data is used, Walmart Family Mobile customers will be further de-prioritized. Customers may not notice any reduction in speed if they are de-prioritized. However, during times of congestion, meaning when the network is experiencing high traffic volume, de-prioritization may result in slower data speeds.
Once the high traffic volume is reduced, the data speed will be resumed at your normal speeds. Our website contains a coverage map depicting the geographical areas where our Service is available. These maps are for general informational purposes only and depict the general coverage area of Walmart Family Mobile.
Walmart Family Mobile does not guarantee coverage or Service availability and the coverage maps are not a guarantee of coverage. Coverage is not available everywhere. The coverage areas shown do not guarantee service availability and may include locations with limited or no coverage. Within coverage areas, there may be significant limitations or interruptions in coverage that may impact service and result in dropped and blocked connections, slower data speeds or no data connectivity and call interference.
This could occur due to many factors including your phone features, network changes, network traffic volume, network outages, technical limitations, signal strength, the terrain and your proximity to buildings, foliage and other obstructions, weather and other conditions. You will not be able to operate your phone or make calls if Service is not available on your Phone.
Some features on your Phone may not operate when roaming on the network of a network roaming partner. If you travel outside of your coverage area, your Phone will not work. Coverage maps for your network may also vary based on your home location so please refer to our website for the most up-to-date coverage map applicable to your device and geographic area. Your coverage may also vary based upon the Walmart Family Mobile plan you select.
Walmart Family Mobile is not responsible for any Service outages, interruptions in service or decline in the quality of service regardless of the cause. Domestic Roaming. It is possible that under certain circumstances your phone may roam if you are outside of your network coverage area and within the United States. Roaming occurs when a subscriber of one wireless service provider uses the facilities of another wireless service provider. Domestic roaming may be discontinued or changed at any time without notice. Use of Data Services while roaming is strictly prohibited while roaming domestically.
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International Roaming. International roaming is not offered by Walmart Family Mobile and is strictly prohibited unless you have purchased an ILD Card which allows for international roaming in select locations. Check our website for more information about which locations allow for international roaming with the purchase of an ILD Card.
Subject to the foregoing exception, if you are traveling outside of the United States or Puerto Rico you will not be able to make or receive calls using your Service. Any attempt to place or receive a call using your Service while traveling outside of the United States could result in service deactivation and account termination without a refund for unused service. Wi-Fi Calling provides you the ability to make and receive phone calls and text messages over a Wi-Fi connection.
Wi-Fi Calling enhances your coverage in buildings and other locations. If you use a Wi-Fi network for making or receiving calls and text messages or for any other reason, you acknowledge and agree that your use of such Wi-Fi network is permissible and that you are solely responsible for such use. Using your Wi-Fi Calling feature may provide you with access to an unsecured Wi-Fi network which could impact your data security. You can disable Wi-Fi Calling by toggling it off in your device settings menu.
To dial using Wi-Fi Calling, you must provide us with an address for your primary use of Wi-Fi "Primary Address" at the time of activation. If the location at which you primarily use Wi-Fi changes, either temporarily or permanently, you must register the new address online at ereg. It may take 24 hours or more to update your address information.
If you do not give us your Primary Address, we will block your ability to use Wi-Fi calling. When you use Wi-Fi Calling to dial and you are away from your Primary Address, we will have no information about your location.
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As such, always be prepared to report your precise location to emergency responders. Please be aware that dialing via Wi-Fi Calling requires access to the internet and operates differently than traditional calling services. TTY Limitations for Calls: Persons with communications disabilities can still reach services by either 1 calling directly using a TTY over the cellular network or from a landline telephone, 2 sending a text message to directly in areas where text-to is available from a wireless device, 3 using relay services to place a TTY or captioned telephone service CTS call from a wireless phone over the cellular network or from a landline telephone, or 4 using relay services to place a IP Relay or IP CTS call over a cellular data or other IP network.
If you are in an area where your Service is searching for a wireless signal or there is no wireless signal or wireless service, it is highly probable that a call to will not go through. Do not rely solely on your Service in an emergency situation. In an emergency, locate the nearest landline phone and call for help. Not all Products or Services including Plans are available for purchase or use in all sales channels, in all areas or with all devices. Service is subject to transmission limitations caused by certain equipment and compatibility issues, atmospheric, topographical and other conditions.
Walmart Family Mobile does not warrant or guarantee the availability of network Services or of any other services at any specific time or in any specific geographic location or that Services will be provided without interruption. Neither Walmart Family Mobile, nor any Carrier, shall have any liability for Service failures, outages, interruptions, delays, or limitations of Service. Because of the risk of being struck by lightning, you should not use your phone outside during a lightning storm. Certain phone features may not be available with the Service or their functionality may be limited.
You agree that neither we nor our employees, vendors, suppliers, or licensors are responsible for any damages you may suffer or incur resulting from: You should implement appropriate safeguards to secure your phone, computer or equipment and to back-up your information stored on each. Walmart Family Mobile Products and Service are sold exclusively for use by you, the end consumer. The unauthorized use or resale of your Walmart Family Mobile Phone constitutes a violation of your agreement with Walmart Family Mobile and will invalidate the Limited Warranty associated with your Phone.
Such use along with any other unauthorized use of your Walmart Family Mobile Phone may result in the immediate suspension or termination of your Walmart Family Mobile Service without notice and legal action. Walmart Family Mobile will strictly enforce its rights under this provision and will prosecute violators to the full extent of the law. For more information about the unauthorized use of Walmart Family Mobile Phones refer to www.
Porting Your Number? How to Find Your Account Number and Password | Prepaid Phone News
You agree not to, directly or indirectly, alter, bypass, copy, deactivate, remove, reverse-engineer or otherwise circumvent or reproduce the encoded information stored on, or the encryption mechanisms of your SIM card or to allow any other person to do so. Any violation of the restrictions on the use of your SIM card that are contained in this Section may result in the immediate termination of your Service without notice. Walmart Family Mobile and its Carriers or other service providers, may, from time to time, remotely update or change the encoded information on your SIM card.
In the event of termination for any other unauthorized usage, you will forfeit unused Service and you will not be entitled to receive a refund for your Product or for any unused Service. You agree to indemnify and hold harmless TracFone Wireless, Inc. Before taking any formal action, you agree to first contact us and provide a description of your dispute, all relevant documents, and your proposed resolution.
If we are unable to resolve your dispute within 30 days of your notice to us, you agree to submit your dispute to binding arbitration or small claims court as set forth in this provision. Please forward your dispute to TracFone Wireless, Inc. Legal Department-Consumer Claims, N. This provision is intended to encompass all disputes or claims arising out of your relationship with TracFone, arising out of or relating to the Service or any equipment used in connection with the Service whether based in contract, tort, statute, fraud, misrepresentation, or any other legal or equitable theory.
References to you and TracFone include our respective subsidiaries, affiliates, predecessors in interest, successors, and assigns. All claims will be resolved by binding arbitration where permitted by law. You must first present any claim or dispute to TracFone by contacting our Legal Department, as set out above, to allow an opportunity to resolve the dispute prior to initiating arbitration.
The AAA Rules are available online at www. You and TracFone agree that use of the Service evidences a transaction in interstate commerce and this arbitration provision will be interpreted and enforced in accordance with the Federal Arbitration Act and federal arbitration law. You and TracFone agree that any arbitration will be conducted on an individual basis and not on a consolidated, class wide, or representative basis. If the preclusion of consolidated, class wide, or representative proceedings is found to be unenforceable, then this entire arbitration clause shall be null and void.
Absent a finding that your demand is frivolous, brought for an improper purpose, or malicious as set forth by the standards of Federal Rule of Civil Procedure 11 b , TracFone will pay the filing, administration, and arbitrator fees of an arbitration initiated in accordance with this Agreement. If, however, the arbitrator does deem that your demand was frivolous, was brought for an improper purpose, or was malicious under the same standard used in a court of law, payment of all fees will be divided between you and TracFone in accordance with AAA Rules.
For customers residing outside of the United States, the location of arbitration shall be Miami, Florida, unless you and TracFone agree otherwise. Either or both parties may participate in the proceedings by telephone. The arbitrator shall apply the law of the State in which you reside. If for any reason this arbitration provision is deemed inapplicable or invalid, or to the extent this arbitration provision allows for litigation of disputes in court, you and TracFone waive to the fullest extent permitted by law, i any right to pursue any claims on a class or consolidated basis and ii your right to serve in a representative capacity in any class or consolidated basis.
Neither you nor TracFone shall disclose the existence, contents, or results of any arbitration except to the extent required by law. Judgment on the award rendered may be entered by any court of competent jurisdiction. In the event that any claim proceeds in a court of law rather than through arbitration, you and TracFone agree that there will not be a jury trial. You and TracFone unconditionally waive any right to a trial by jury in any action, proceeding, or counterclaim arising out of or relating to this Agreement in any way.
You and TracFone further agree that in the event of litigation, this section of the Agreement may be filed as an exhibit illustrating a knowing and written consent of any right to a trial by jury.
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The failure of either party to enforce any of the terms set forth herein shall not be construed to be a waiver of any such terms nor in any way affect the validity and enforceability of these Terms. No waiver of a breach of any term shall be deemed a waiver of any other or subsequent breach of a term. In the event any provision contained in this Agreement is deemed unenforceable for any reason, the remaining provisions shall continue to be valid and enforceable.
To see the return policy "Return Policy" applicable for your Phone, please refer to the section below based on how you made your purchase.
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Purchases made at a Walmart Store. To determine whether your purchase is eligible for return, please contact the store where you originally made your purchase. Once your number has been ported out Line 2 will assign a new number to your account. If you no longer wish to have service with Line 2 then you'll need to cancel that new number or billing will continue. For directions on how to cancel your Line 2 service after you've ported your number out, click here. Go to your Account settings page and click "Port out information" to see:.
All Collections. How do I find my account number and PIN from my old wireless carrier?